By Cassie McClure and Suzanne Michaels
Published in Las Cruces Bulletin 7/5/19
Customer Central staff have a quick smile for Las Cruces Utilities (LCU) customers walking through the frosted door of the East Mesa Utilities Customer Service Office at 5195 Bataan Memorial West. This office is a satellite “mini version” of City Hall’s Customer Service location; offering all the services you will find downtown, but without the wait you might find at the busy downtown office.
“We want to give our customers more options with this location,” said Jose Provencio, LCU deputy director Business Services. “With the East Mesa growing in population and business, this is a way for Utilities to extend our services to those who may not want to make the trip downtown.”
By bus, the office is easily accessible – take Route 3 on the Roadrunner Transit; by car, take the Mesa Grande exit off Highway 70, and look for a bright blue sign. The East Mesa Utilities Customer Service Office hours are modified from normal City Hall hours;
the East Mesa Office is open from 9 a.m. to 6 p.m. Monday-Friday, to allow customers extra time if they’re commuting from the East Mesa homes or businesses.
Plenty of services and answers are available to customers at the East Mesa Customer Service Center: it’s not just for paying your bill, but also for activations and deactivations and inquiring about payment plans.
“There are plenty of different ways to pay,” said Provencio. “You can schedule a payment or make a partial payment with a promise to pay the remainder. It’s also easy to see if you qualify for assistance with your bill if you are having financial difficulties.”
Customer Central can be easily reached by phone at (575) 541-2111 during regular business hours. But if you want in-person service, the East Mesa Customer Service Center is a great option. Even for those who don’t live nearby, this location might save time. There is rarely a wait, aside from early bird customers who come right at 9 a.m. And, on occasion, at City Hall, there is sometimes a recommendation from staff to try the East Mesa Office when the wait time is longer than usual. With a short drive, you can get in and out really quickly at the East Mesa Customer Service Center.
You can reach Las Cruces Utilities at 528-3500 from 8 a.m. - 5 p.m. Monday through Friday. Las Cruces Utilities provides GAS – WATER – WASTEWATER – SOLID WASTE services to approximately 100,000 Las Cruces residents and businesses.
PHOTO 1: Cashier Edna Espinoza processes a payment for a local customer at the LCU East Mesa Customer Service Center.