News Flash

News Releases

Posted on: July 13, 2020

Really, You Have a Water Leak!

Lawn sprinkler with a puddle nearby indicating a leak

Advanced Metering Infrastructure (AMI) technology is now providing detailed data on thousands of water meters throughout the city; data that was not available with previous water metering. Previous meters did not register and record hourly water consumption that provides the data to identify leaks. Now Las Cruces Utilities (LCU) customers are having a hard time believing they have leaks – even when notified. 

A frequent customer response is, “We don’t have a leak. We would know if we had a leak. But why has our water bill gone up?”

LCU is notifying individual customers when the new AMI technology shows an ongoing 24-hour-a-day water flow of five gallons per hour or more – a clear indicator of a leak on the customer side of the water meter. Some commercial accounts show continuous consumption of 220 gallons per hour, 24 hours a day. That’s a lot of wasted water. Unfortunately, only about half of LCU customers notified so far have responded and are having leaks repaired.

Underground water line leaks may be hard to spot. Water may be leaking unnoticed in part of your yard, or you may not even see a wet spot on top of the ground. But if your water meter is showing a continuous water flow when all water-using appliances and faucets are turned off, it’s worth investigating, instead of paying for water seeping into the ground. Check your property carefully, and if you do not see a wet spot, call LCU Customer Central at 541-2111 to schedule a water investigation or your local plumber for help.

Some leaks are small but ongoing. When LCU does come out to investigate, a very common issue is a leaking toilet flapper, which could be easily replaced by a home or business owner for less than $10. Inside a toilet tank is a rubber “flapper” that over time can stop sealing completely, allowing a small constant stream of water to escape down the drain. You probably cannot even hear the water leaking out of the tank. But, add a few drops of food coloring to your toilet tank. If colored water seeps into the bowl, water is being wasted – it could add up to hundreds and possibly thousands of gallons a month - and you are paying for it.

Other leaks are larger and sometimes undetected:

  • A yard line leak or break, and broken irrigation system lines or sprinkler heads are a common cause for sudden increases in water consumption. 
  • Another sudden increase in water bills is frequently due to forgotten garden hose left running for a period of time. Take a walk about your yard and check your irrigation system and areas that appear to be more lush than others.

“Many of the problems have simple fixes,” said Jose Provencio, LCU deputy director business services. “LCU cannot make the repairs for our customers, but we can make them aware of sources of leaks and actions to lower their bills.”

LCU can be reached at 575-528-3500 from 8 a.m. - 5 p.m. Monday through Friday. LCU provides services to approximately 100,000 Las Cruces residents and businesses.


Facebook Twitter Email

Other News in News Releases

COVID-19

JIC Notes August 5, 2020

Posted on: August 6, 2020
Cartoon Ziggy with back toward you  turning around to look at you

Parks & Recreation COVID-19 Status

Posted on: August 4, 2020
Orange barrels on street

2020-2021 Overlay Maintenance Project

Posted on: August 3, 2020
Photo of Miguel Dominguez, Named Interim Police Chief 2020

City Names Interim Police Chief

Posted on: July 30, 2020
Hand turning off the water faucet

Discolored Water Notification

Posted on: July 29, 2020
COVID-19

JIC Notes July 29, 2020

Posted on: July 29, 2020
Members of the program trash buddies, cleaning up the streets

Trash Buddies Pitch in to Clean Up

Posted on: July 23, 2020
Walking trails concept

LCFD Provides Tips for Safe Hiking

Posted on: July 22, 2020
John Phillip Flores, LCU worker kneeling by water equipment

LCU Conditional Hire Program

Posted on: July 20, 2020
COVID-19

JIC Notes July 15, 2020

Posted on: July 20, 2020
COVID-19

JIC Notes July 8, 2020

Posted on: July 9, 2020
image of head with hand on the ear to hear better

Is Summer Heat Affecting You?

Posted on: July 8, 2020
Destiny Arrellano

Missing Girl Located

Posted on: June 26, 2020
Grass with Water on it Close up

Spring/Summer Water Restrictions

Posted on: April 15, 2020
COVID-19

JIC Notes March 27, 2020

Posted on: March 27, 2020
COVID-19

JIC Notes March 26, 2020

Posted on: March 26, 2020
Image of the Covid-19

JIC Notes March 24, 2020

Posted on: March 25, 2020
COVID-19

COVID-19 JIC Notes 3/18/2020

Posted on: March 18, 2020
Image of Coronavirus

COVID-19 JIC Notes 3/17/2020

Posted on: March 17, 2020
Image of Coronavirus

COVID-19 JIC Notes 3/16/2020

Posted on: March 16, 2020