Customer Engagement

Purpose Statement

The purpose of the Customer Engagement line of business is to provide information, education, assistance, and billing services to ratepayers and neighboring communities, so they can be aware of and utilize utilities services while using the community's natural resources more efficiently.

Customer Central

Our staff is here to assist you to sign up for services, pay bills, and learn more about what Las Cruces Utilities can offer you.

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Budget Plan

Bill "leveling", or "averaging", evens out your monthly bills, based on your 12 month history,  and keeps them at a constant rate throughout the year. Customers with less than a 9 month history will not see any benefit from enrolling in the plan.

When you are on the plan, you will see a minor fluctuation in the budget billing monthly, due to taxes, but that is usually less than a $5 dollar difference from month to month. 

A Budget Plan covers June through May of each year. We encourage you to enroll, or renew your plan, each May as your plan will not automatically renew. 


Payment Arrangements

We encourage you to visit or call immediately to make payment arrangements if you are experiencing a financial hardship. Services that are shut off for non-payment require full payment of the past due balance plus additional fees for re-connection of those services. Find More Payment Assistance Options On The Billing & Receivables Page.