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If you would like to submit a compliment for a City employee or the City in general, click on Ask the City and select the “Compliment” Type of Service category. Thank you!

At about 4 p.m. on February 23, 2017 while on Route #7, Eddie Tovar was driving past the intersection of Walnut and Nevada near Lynn Middle School. Several children were walking on the sidewalk near the intersection and a little boy went off the sidewalk with his scooter in front of the moving bus. The boy was nearly struck by the bus. Due to Mr. Tovar’s quick responses, the little boy was unharmed. Mr. Tovar’s responses and professional skills reflect positively on RoadRUNNER Transit and the City of Las Cruces.

From: Mr. Jesus Gonzales, Las Cruces Resident
To: Eddie Tovar & RoadRUNNER Transit

In a voice mail message to Gary Rivera, Water Line Maintenance Supervisor II, City resident Tom Hooksema complimented Water Line Serviceman Horacio Palacios with the following words:

“We had a water emergency last night after a new water system was put in at the street. The water was turned off so tight that we couldn’t get it activated. Horacio Palacios come out and was very professional. He was very helpful and presented himself extremely well to the public. As a retired professor I have dealt with a lot of people his age and older in that 20-35 group and I just thought you ought to know that he did an excellent and took care of the problem as well. Thank you.

From: Tom Hooksema, City Resident via Voice message to Gary Rivera, Water Line Maintenance Supervisor II
To: Horacio Palacios, WR Serviceman/Utilities

I received an email from LCPD Deputy Chief Justin Dunivan, he wanted to share his appreciation of Mr. Hill’s care of his Police unit when it was at Fleet. Mr. Hill went above and beyond in servicing and taking care of the vehicle during its preventive maintenance appointment. DC Dunivan stated that he appreciates his effort and devotion while his vehicle was at Fleet.

From: Leeann DeMouche, Fleet Services Administrator
To: Jimi Hill, Fleet Services Representative

On August 9, 2016, Luz Calzada, Bus Driver, had a medical emergency on her route. A baby was not breathing or responding. Luz pulled the bus over as soon as it was safe to do so, contacted her supervisors and base with the emergency. Luz calmed the hysterical parents, kept her other passengers calm and stayed in charge of the situation until the ambulance arrived. Luz handled a stressful situation in a professional and compassionate manner.

From: Loretta Covarrubia
To: Luz Calzada, Bus Driver