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If you would like to submit a compliment for a City employee or the City in general, click on Ask the City and select the “Compliment” Type of Service category. Thank you!

On August 9, 2016, Luz Calzada, Bus Driver, had a medical emergency on her route. A baby was not breathing or responding. Luz pulled the bus over as soon as it was safe to do so, contacted her supervisors and base with the emergency. Luz calmed the hysterical parents, kept her other passengers calm and stayed in charge of the situation until the ambulance arrived. Luz handled a stressful situation in a professional and compassionate manner.

From: Loretta Covarrubia
To: Luz Calzada, Bus Driver

Mr. Montes reported to Fleet staff that he wanted to commend Stephanie, and our mechanical staff. He stated that the mail van had an alternator issue, and Stephanie and staff had the vehicle out to him in no time. He was really appreciative of the work and quick turnaround.

From: Art Montes, Mail Clerk
To: Stephanie Rodriguez, Fleet Service Representative, and Fleet Maintenance Crew

Miss Merlinda has helped me and she is one of the nicest bus drivers ever and I trust her to help me with route I should take.

From: Grace Espinoza, bus passenger
To: Merlinda Barela, bus operator

I wanted to share with you a comment given to me yesterday. A woman told me that her son was on a field trip last Friday from Highland Elementary School to the Mall (Route 3). All her son could talk about was his excitement that they got to ride THE BUS (her son’s emphasis). Her son didn’t have anything interesting to say about the rest of the field trip, but the bus totally wowed him. He was especially excited that he got to sit in the seat that faced sideways.

Just wanted to share that we made a difference Friday in one little boy’s day.

-Mike Bartholomew

From: Young Boy’s Novel Transit Experience
To: Transit