On August 9, 2016, Luz Calzada, Bus Driver, had a medical emergency on her route. A baby was not breathing or responding. Luz pulled the bus over as soon as it was safe to do so, contacted her supervisors and base with the emergency. Luz calmed the hysterical parents, kept her other passengers calm and stayed in charge of the situation until the ambulance arrived. Luz handled a stressful situation in a professional and compassionate manner.