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The original item was published from 7/8/2019 4:25:08 PM to 7/16/2019 12:00:04 AM.

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Posted on: July 8, 2019

[ARCHIVED] Ask Las Cruces App Improves Communication with the City

The City of Las Cruces reminds residents there is a free app to quickly help the public communicate with the City to report damage, graffiti, stickers or markings to the city’s street signs. The app called Ask Las Cruces can be found by visiting the City’s website or by visiting the Apple Store for Apple iOS devices or Google Play for Android devices to download the mobile app.

The Ask Las Cruces app has a “new incident” tab which prompts users to enter an address or click a location on the map (to generate an address) where street sign damage may be located. Users will be asked to identify an incident type from a drop-down menu (in this instance - Missing/Damaged Street Signs), provide a description of the problem or damage and upload a photo, if one is available.

It will also ask for contact information in case follow up is needed. That includes a first and last name, a phone number and email. After the information is entered, clicking the “submit incident” button ensures the user’s concerns will be sent to the appropriate city service provider or department that can best address the identified issues.

The app is not just for street signs. A complete list of incidents you can report include: Abandoned Cars, ADA Compliance, Animals, City Building Concerns, Collections/Past Due Bills, Compliments and Feedback, Debris/Trash, Erosion Control, Events: Sponsorships/Services, Fair Housing, Graffiti, Illegal Dumping/Codes Nuisance, Land & Building Development, Malfunctioning Traffic Signals, Missing/Damaged Street Signs, Mosquito Control, Other, Other Issues/Concerns, Park Permits, Parking Violations, Potholes/Street Repairs, Storm Water Pollution Violation, Street Light Outage, Tip Line, Transit, Unkempt Yards, Utility Services, Watering Violations, Weeds and Youth Leagues.

Requests are submitted to the city’s work order system for more timely service. The app enables users to view and track their submitted requests. If you would like more information on the app, please contact Ceci Vasconcellos at (575) 541-2100 or email

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