The public is invited to participate in a series of surveys from the City of Las Cruces to gather input from residents on a variety of topics about city services and programs. The surveys are part of the City’s efforts toward improving customer experiences reflected in the organization’s performance management. All responses will be kept strictly confidential and will not be identified with any individual respondent. This second series of surveys focuses on Public Safety and will be available through most of January 2020.
The survey is accessible at PEAK SURVEY.
"We began our PEAK Performance initiative last year when City Council approved to move forward in 2017,” said Interim City Manager William Studer. “In that time, the departments developed and have reviewed their strategic business plans to follow the principles of better management focused on improving customer service.”
PEAK stands for Perform Mission, Evaluate Measures, Assess Outcomes, and Keep Climbing. In addition to the strategic business plans, city departments have been aligning their budgets through 2019 and into 2020 using the principles of PEAK Performance, in addition to adopting new technology and making improvements in daily processes that impact customers. An earlier survey focused on Quality of Life, Economic Development and Parks and Recreation.
“This hasn’t been an easy process,” Studer explained, “but it is important that we align our resources and improve our services and programs for the benefit of our growing community.” Studer added that this particular survey is an important opportunity for everybody in the community to participate in making the City a stronger organization and service provider.